Groups questions

Who can create a group?

Office staff and admins. Leaders can edit their own group's profile, schedule and roster, but can't create or remove groups. See Create a group.

Is Groups free?

Groups is free for up to 25 people in groups, counting members, leaders and coaches but not guests, each person once. Past that, an admin turns on More group members, and the price follows how many people are in groups. See Pricing.

How do I give a leader access to their group?

Open the group, then Profile, and press Add by email under Who can open this group. Trellis sends them an invitation, and they see the group when they sign in. See Group leaders.

I typed the leader's name, so why can't they open the group?

Leaders, as shown is only the name people read. Access comes from adding the leader by their sign-in email with Add by email.

Can the office see a group's notes and prayer requests?

Yes. Office staff and admins can see every group's roster, notes and prayer requests. Check-ons are different: only the group's leaders and co-leaders see them. The office sees only the date someone was last checked on by their group, and admins see who marked it in Activity. See Check-on.

Do I have to press save on the roll call?

No. Each tap is kept as you make it. Done takes you back to Attendance. See Take roll.

What does "let us know" mean on the roll?

It's an absence the person told you about. Tap a name once for here, twice for "let us know", three times for away. "Let us know" absences don't count as misses.

We forgot to take roll last week. Is it too late?

No. Open Attendance and pick the meeting, or press the Take roll for button at the top of the group. You can change any mark later too.

The group didn't meet. What do I do?

On the roll call, press Didn’t meet, or We didn’t meet on the date. It stays on the schedule as cancelled and won't count toward attendance. See Plan a group's meetings.

Does Silas save the roll from a write-up by himself?

No. Silas reads your paragraph into a sheet for you to check. Nothing goes on the roll until you press Done. See Write up a meeting.

Why isn't there a Read it button on the write-up?

Silas isn't on for your church. He comes with any paid part of Trellis, and an admin turns him on. Until then, the paragraph is kept as the meeting's note. See Silas settings.

Can I plan a study series or a passage for each week?

Not as its own feature. Put the lesson or passage in the meeting's title or notes on Schedule, and attach the guide from resources. See Plan a group's meetings.

Can Silas help a leader prepare a study?

Yes, when your church has Silas on. A leader picks the group's resources and Silas drafts themes, an outline and questions for one meeting, which the leader changes and keeps. See Prepare a study with Silas.

Can people find our groups on our website?

Not yet. Find a group is for people signed in to your church's Trellis. See Find a group and About pages.

Why isn't a group showing on Find a group?

Its kind isn't set to On Find a group, or it's a sample group. An admin changes this in Groups Settings, under Kinds of group. See Kinds of group.

How do I stop the Monday email?

A leader turns it off with Stop these Monday emails in the email, or the Monday check-on email switch on Your profile. An admin can turn it off for everyone in Groups Settings. See Check-on.

How do I archive a group?

Trellis can't archive a group yet. Set its Status to Not taking new people, or remove it from Profile with Remove this group after exporting its attendance. See Start a new season of groups.

Still stuck? Ask Silas