Trellis

Signing in

How signing in works with an emailed link or code, setting a password if you want one, switching churches and signing out.

Trellis doesn't need a password. You type your email, and Trellis emails you a link or a code that signs you in. You can set a password later if you'd rather not wait for an email.

  1. Go to the Trellis sign-in page.
  2. Type the email your church has for you.
  3. If a Verify you are human box shows, tick it.
  4. Press Email me a sign-in link.
  5. Open the email and press its link. You're signed in.

The page says Check your email. while you wait. Open the link on the same device if you can.

Sign in with a code

If your email came with a six-digit code, type it under Code on the Check your email. page and press Sign in with code. It's handy when the email arrives on a different device from the one you're signing in on.

A link works once, in any browser. If it has expired or was already used, Trellis says so. Go back to the sign-in page and ask for a new one.

Nothing after a minute? Check your spam folder. Press Use a different email if you typed the wrong one.

More fixes are in Someone can't sign in.

Who can sign in

You can sign in once your church has invited you, by email from Team or People, or once you've used your church's member link. If your email isn't on any church's team, Trellis says so: ask your church office to invite you.

Starting a new church on Trellis is a different door. See Set up your church.

Your church may hand out a member link, on a slide, in the bulletin or by text. It opens a page with your church's name.

  1. Type the email your church has for you.
  2. Press Email me the link.
  3. Open the email. It signs you in and opens Sunday's order of service, or your week if your church doesn't plan services in Trellis.

The page says the same thing whoever types an email, so it never shows who's on the church's list. If no email comes, your church may have a different address for you. Ask the church office.

Set a password

A password lets you sign in without waiting for an email. The email link still works if you forget it, and you can reset it from the sign-in page.

  1. Open your menu and press Your profile.
  2. Press Set a password.
  3. Type a new password of at least 10 characters, then type it again.
  4. Press Save password.

Next time, on the sign-in page, press I have a password, type it, and press Sign in.

Reset a forgotten password

  1. On the sign-in page, press I have a password and type your email.
  2. Under the buttons, next to Forgot your password?, press Reset it.
  3. Open the email Trellis sends, on any device. It signs you in and asks for a new password.
  4. Type a new password of at least 10 characters, type it again, and press Save password.

Your old password stops working once the new one is saved. If you use two-step sign-in, Trellis asks for your code before the new password. The page says the same thing whatever email you type, so it never shows who has an account.

Staying signed in

Trellis remembers you on the browser you signed in on, so you won't need a new link every time you open it. On a shared or church-office computer, sign out when you're done.

Switch churches

If your email belongs to more than one church, Trellis asks Which church? after you sign in and lists each one with your role there.

To move between them later, open your menu and press Switch church. It only shows when you belong to more than one.

Sign out

  1. Open your menu. On a computer, it's your initial or photo at the foot of the sidebar. On a phone, it's your initial or photo at the top right.
  2. Press Sign out.

Your sign-in email

The email you sign in with can differ from the email the church writes to. Changing the email on your person page doesn't change how you sign in.

If you need to sign in with a new address, ask an admin. They can move your sign-in from your person page in People. Nobody can move their own sign-in, so you can't lock yourself out by mistake. See A person's page.

Next in Start here: Trellis on your phone

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