Close your church's account

What closing does to access, billing and your records, the 90 days you have to change your mind, and how to reopen.

Closing is for a church leaving Trellis. It locks the account at once, stops the Trellis subscription, and deletes everything 90 days later. Until then, any admin can reopen it. Only admins can close or reopen.

Before you close

Download everything first. After the account is deleted, nothing can be recovered, by you or by Trellis. See Export your data. If your church needs giving records for tax purposes, keep the spreadsheets from that download.

Close the account

Open Church settings.
Under Your church's data, press Close the account.
Read What happens. It shows your church's own numbers: how many people, groups and gifts will be deleted, and the date.
Type your church's name in the box. Capitals and extra spaces don't matter.
Press Close the account.

To back out, press Keep it open.

What happens straight away

Nobody can open your church in Trellis except its admins, and they see only a page to download everything or reopen.
Everyone else who signs in is told the account is closed, and to ask an admin.
The giving page and every sign-up page close.
No email is sent from the church's address.
The Trellis subscription is cancelled that day, with no further charges.

Stripe and recurring gifts

Your church's own Stripe account, and its money, belong to the church and stay in Stripe. Recurring gifts set up through Stripe keep running there until you cancel them in Stripe. The close page says how many there are.

For 90 days

Any admin can reopen the account until the date shown. Reopening brings everything back.

On the deletion date

Everything is deleted: every person, group, gift and other record, the files you uploaded, and the church's email domain. Sign-ins that belong to no other church are removed too. Someone who also belongs to another church on Trellis keeps their sign-in there. Trellis keeps only a note that your church had an account and when it closed.

Reopen the account

Sign in as an admin. You land on the page that says This account is closed.
Press Reopen the account.

Trellis opens Parts and billing. The paid parts were turned off when the account closed, unless your church is a partner church, which pays nothing, or is in its Pioneer free months. Tick the ones you want again to turn them back on. If your church had a subscription before, there's no second free trial: the first payment is taken when you start.

Still stuck? Ask Silas