Billing and your plan

Trellis is priced per church, not per person who signs in. Groups is always on. You pay only for the other parts you pick. Only admins can see and change billing. For what each part costs, see the Pricing page.

Open billing

Open Church settings, then Parts and billing. The line under the title says where you stand: on the free trial, active, or not started, whether you're billed monthly or yearly, and the date of the trial's end, the next bill, or the day the subscription ends.

What's on the page

• Groups is first and always on. It's free up to a set number of people in groups. Past that, More group members is added, and its price follows how many people are in groups. The row says how many you have.
• Each other part has a box to tick, a line on what it does, and its price for the period you've picked.
• The total for the period is at the bottom.

Worship planning works on Serving's schedule, so it needs Serving on too.

Silas comes with any paid part. There's nothing to add for him; an admin turns him on under Silas. See Silas settings.

Monthly or yearly

Pick Monthly or Yearly at the top. Paying for a year gets two months free. The prices beside each part change to match.

Start the free trial

A church's first subscription starts with 30 days free, and no card is needed. A church on Pioneer pricing has its free months instead, and turns parts on and off with Save.

1. Tick the parts you want.
2. Pick Monthly or Yearly.
3. Press Start the free trial.
4. Confirm on Stripe's page, then you're back in Trellis.

The parts switch on as soon as Stripe confirms, usually within a few seconds. Refresh the page if they haven't.

Add a card before the trial ends

Without a card, nothing is charged. Billing shows the day the trial ends.

1. Press Card, invoices and cancelling.
2. Add the card on Stripe's page.

Change your parts

1. Tick the parts you want on, and untick the ones you don't.
2. Change Monthly or Yearly if you like.
3. Press Save changes.

Stripe adjusts your bill for the change. When you turn a part off, its records stay. Turn it back on later and it's all still there.

Card, invoices and receipts

Press Card, invoices and cancelling. It opens Stripe's billing page for your church, where you can change the card, see and download past invoices, and cancel.

If a payment doesn't go through, billing says so. Update the card there to keep the paid parts on.

Cancel

There are two ways:

• Untick every paid part and press Save changes. The subscription ends when the period you've paid for runs out.
• Cancel from Card, invoices and cancelling.

Either way, the paid parts stay on until that date. Billing shows The subscription ends on that day, and Keep the subscription undoes it. After that, your church carries on with Groups, free. Nothing is deleted.

Coming back after cancelling

The free trial is only for a church's first subscription. If you start again later, the button says Start the subscription, you add a card on Stripe's page, and the first payment is taken then.

Communications and email reach

When Communications is on, an Email reach card shows how many people you can email and how many emails you've sent this month. Communications covers a set number of people and emails a month. Larger churches move to a bigger size automatically, and going over the month's emails adds a charge to the next bill. The card has the numbers, and so does the Pricing page. Invitations, reminders and receipts are always free.

Giving fees

Trellis takes no fee on gifts. Stripe's processing fee is the only one. See Set up giving.

Related

• Turn parts on
• Billing questions

Still stuck? Ask Silas