Questions about billing

Who can change billing?

Only admins. Billing lives under Church settings, then Parts and billing. Prices for each part are on the Pricing page. See Billing and your plan.

How does the free trial work?

Your church's first subscription is free for 30 days. You don't need a card to start: Stripe asks only for the church's billing address, which it uses for sales tax. Prices are before any sales tax. A week before the trial ends, your admins get an email saying what happens next. A church on Pioneer pricing has its free months instead. See Turn parts on and off.

What happens when the trial ends?

With a card on file, the first charge comes that day. With no card, nothing is charged: the paid parts switch off that day, everything in them is kept, and Groups stays on.

How do I add a card?

On Parts and billing, press Card, invoices and cancelling. It opens Stripe's page for your church, where you add or change the card.

Can we have another free trial?

No. The trial comes with a church's first subscription only. A church that starts again later is charged from the day it starts, and adds a card when it does.

Do campuses cost extra?

No. Add a campus for every place you meet. Groups is priced by the people in groups across the whole church, every campus together. See Pricing.

Is there special pricing for a church plant?

Yes. Pioneer pricing makes every part, Lighthouse AI included, free until your church's first public service, then one price for every part for three years after it. An admin applies on Parts and billing, and we read every application ourselves. It replaces the 30-day free trial. See Pioneer pricing for church plants.

Can we pay yearly?

Yes. On Parts and billing, pick Yearly. A year costs ten months, so you get two months free.

What if we add or remove a part partway through the month?

Tick or untick it on Parts and billing and press Save changes. Stripe works out the difference for the rest of the period on your next bill.

What happens to our data if we turn a part off?

It stays. Turn the part back on and everything is still there. While it's off, its pages are closed.

How do we cancel?

Untick every paid part on Parts and billing and press Save changes, or press Card, invoices and cancelling and cancel at Stripe. The subscription ends when the period you've paid for runs out, and the parts stay on until then. After that your church carries on with Groups, free, and nothing is deleted. Changed your mind before then? Press Keep the subscription.

Where are our invoices and receipts?

Press Card, invoices and cancelling on Parts and billing. Stripe's page lists your invoices to view or download. Each invoice carries your church's name.

What if a payment fails?

Parts and billing says the last payment didn't go through. Update the card under Card, invoices and cancelling to keep the parts on.

We've grown past 25 people in groups. What now?

An admin turns on More group members on Parts and billing. Its price follows how many people are in groups, and Trellis moves you to the right size by itself. Until it's on, Trellis won't add more people to groups.

Does Communications cost more for a big church?

Communications covers 1,000 people and 6,000 emails a month. Past 1,000 people, the price steps up with the number of people you can email, and Trellis moves you to the right size by itself. Emails past the month's allowance are added to your next bill by the thousand, and Trellis asks before sending them. A church on Pioneer pricing isn't charged for either. Invitations, reminders and receipts are always free. Parts and billing shows where you stand, and the Pricing page has the steps.

We were on Everything together. What happens?

Everything together isn't sold any more. A church already on it keeps its price until October 13, 2027. Your admins get an email 30 days before it ends. From your first renewal after that, you pay for the parts you have on. Turn off any you don't use before then, and you'll pay only for the rest. Changing your parts or billing period sooner moves you off it sooner.

What happens to our data if we close our account?

Closing locks the account at once, cancels the subscription, and deletes everything 90 days later. Until then any admin can reopen it. Download everything first under Church settings. See Close your church's account and Export your data.

Still stuck? Ask Silas