Pioneer pricing for church plants

Pioneer pricing is for church plants. Every part of Trellis, Lighthouse AI included, is free until your first public service. After that, every part is one price for three years, at any size. Only admins can apply or change anything here. For the price itself, see the Pricing page.

Who can apply

A church can apply when its first public service is no more than a year away, or was no more than two and a half years ago. The three years of Pioneer pricing count from that service, so a church that opened more than two and a half years ago has under six months left and can't apply.

A church can be approved once, so a church that has had Pioneer pricing can't apply again. A church that was turned down can.

Apply

1. Open Church settings, then Parts and billing.
2. Find Pioneer pricing, under Planting a church?.
3. Pick the First public service.
4. Add the Sending church or planting network (optional) and the Website (optional) if you have them.
5. Write a few lines under About the plant.
6. Press Apply.

We read every application ourselves, and you'll hear back within a few days. Until then, Parts and billing shows when you applied. Your admins get an email once we've decided.

If it isn't approved this time, the Pioneer pricing box says Not this time. and gives the reason when there is one. You can apply again from the same box.

Before your first public service

When your application is approved, every part turns on. They are free until your first public service, and always for at least 30 days after approval, so a church that has already opened has 30 days to add a card.

The Pioneer pricing box now says Free until and the date. You can turn parts on and off under it, and press Save.

If your first public service moves, press Change next to First public service, pick the new date and press Save the date. Press Cancel to leave it as it was. You can move it:

• only while the free months run
• only if your first public service was still ahead when you were approved
• to a date no more than a year after you were approved
• to today or a later date
• not once your card has been charged

A church that is already paying when it's approved gets the free months too, or keeps the time it already paid for if that is longer. Pioneer pricing replaces the 30-day free trial, so a church on that trial with no card moves to the free months instead.

Adding a card

Until a card is on file, your admins get an email 30 days, 7 days and 1 day before the free months end, asking for one.

1. In the Pioneer pricing box, press Add a card for Pioneer pricing.
2. Add the card on Stripe's page.

Nothing is charged before the free months end. With only a day or two left, a card added then can be charged at once, and Parts and billing tells you.

To pay for a year at a time, press Pay for a year instead, the button that gives the year's price. That button is there only while at least a year of Pioneer pricing is left.

Your three Pioneer years

From the end of the free months until three years after your first public service, the parts are one price, whichever you have on. A church that opened a year ago has two of those years left, because they count from the service.

During these years Trellis doesn't charge for size. There is nothing extra for More group members, for a bigger email list, for emails past the month's number, or for your own email domains.

With a card on file, you can turn parts off and on under the Pioneer pricing box, and press Save. Parts you turn off stay off, and when Pioneer ends you pay only for the ones left.

To change the card, see invoices or cancel, press Card, invoices and cancelling. If you cancel, Parts and billing says the day the subscription ends. After that the paid parts pause and Groups stays on, and nothing is deleted. Keep the subscription undoes it.

When Pioneer ends

Pioneer pricing ends three years after your first public service. Sixty days before, if a card is on file, your admins get an email, and Parts and billing says Pioneer pricing is ending. Both list each part you have on with its regular price at your church's size, including More group members, email reach and your own email domains, before any sales tax.

Trellis may end Pioneer pricing early for a church that isn't a plant, with sixty days' notice by email.

Nothing changes until the end date. From your first renewal on or after it, you pay the regular price for each part you have on. If the notice comes late, that day is 60 days after it instead.

Don't need every part? Turn off the ones you don't use before then, and you pay only for the rest. Nothing in them is deleted.

Turn all of them off and the subscription is cancelled on the end date, or 60 days after a late notice, instead of moving. The unused time is credited to your Trellis billing account. It isn't refunded to your card.

A church with no card when its three years end leaves Pioneer pricing. Nothing is billed. It can turn on parts later on Parts and billing at the regular prices, with no 30-day trial.

Related

• Billing and your plan
• Billing questions
• Turn parts on and off

Still stuck? Ask Silas