Turn parts on and off

Trellis comes in parts: Groups, Serving, Worship planning, Communications, Giving, Registration and Check-in. Groups is always on. Lighthouse AI comes with every church. Your church turns on the others when it needs them, and can turn them off again. Only admins can do this.

Prices for each part are on the Pricing page. Trellis is priced per church, not per person who signs in.

Turn a part on

1. Open Church settings, then Parts and billing.
2. Tick the parts you want.
3. Pick Monthly or Yearly. Yearly gives you two months free.
4. Check the total at the bottom.
5. Press Start the free trial. If your church already has a subscription, press Save changes instead; a church that had one before and doesn't now, or whose Pioneer pricing has ended, sees Start the subscription.

The first time, Trellis takes you to Stripe, the payment service, to confirm. When you come back, the parts switch on as soon as Stripe confirms, usually within a few seconds. Refresh the page if they haven't.

You can also get there from a part that's off, from Turn it on under Also in Trellis on Home, or from the Start the free trial of step in Getting set up.

The free trial

Your church's first subscription starts with 30 days free. A church on Pioneer pricing has its free months instead, and turns parts on and off with Save.

• No card is needed to start. Stripe asks only for the church's billing address, for sales tax.
• A week before the trial ends, your admins get one email saying what happens next.
• With a card on file, the first charge comes when the trial ends.
• With no card, nothing is charged. The paid parts switch off the day the trial ends, everything in them is kept, and Groups stays on.

To keep the parts on, add a card before the trial ends. On Parts and billing, press Card, invoices and cancelling.

The trial comes once. A church that has had a subscription before, or whose Pioneer pricing has ended, is charged from the day it starts again, and puts a card on file at Stripe when it does.

Turn a part off

1. Open Church settings, then Parts and billing.
2. Untick the part.
3. Press Save changes.

Its data stays. Turn it back on later and it's all still there.

If you untick every paid part, Trellis doesn't stop at once. The subscription ends when the period you've paid for runs out, and the parts stay on until then. Changed your mind? Press Keep the subscription.

What a part that's off looks like

A part that isn't on shows in the sidebar as its name with not on yet, for staff and admins. Opening it shows a page that says the part isn't on yet, what it does and what it costs.

• Admins see Turn it on, which opens Parts and billing, and a link to read more about the part.
• Everyone else sees Ask an admin to turn it on.

The part's pages stay closed until it's on, even from a saved link. Roles that belong to a part, like Finance for Giving, open nothing while the part is off.

More group members

Groups is free for up to 25 people in groups. That counts everyone on a group's roster, leaders included, once each, however many groups they're in. Guests and people who aren't in a group don't count.

Past 25, turn on More group members on Parts and billing. Its price follows how many people are in groups, and Trellis moves you to the right size by itself. Until it's on, Trellis won't add more people to groups. See Pricing.

Silas

Silas comes with any paid part, with no price of his own. A church on Groups alone, with no paid part (not even More group members), doesn't have him. Once a paid part is on, an admin turns Silas on under Church settings, then Silas. See Silas settings.

Partner churches

A Trellis partner church pays nothing. Its Parts and billing page says so, and its admin ticks the parts and presses Save.

Related

• Billing and your plan
• Questions about billing
• Set up your church

Still stuck? Ask Silas