Sunday morning

Step by step for the office and directors, from the last days before a service through running it live and writing it up.

When to use this

The days before a service and the morning itself: making sure every seat is filled, the order runs on every screen, and the day is written up after.

Who: the office (admins, staff and the Serving role) for every area; a director for their own areas. Running the live order is for the office or the service's producer.
Set up already: Serving is on, the service is on the Serving calendar, and its areas have rosters. See Set up serving areas and teams.
For the Worship steps: Worship planning is on and the service has a Score. See Plan a service. If your church doesn't plan in Worship, skip those steps.
Phones: everything here works on a phone. See Trellis on your phone.

Open Serving. This week shows the next day with The seats for each area.
Press Open the day. Ask someone for each open seat with Ask someone. If nobody's asked yet, the office's Ask [last date]'s team asks last time's team in one go; a director asks for their own areas one seat at a time.
Check who hasn't answered. They show as "not answered". Reminders go out by themselves before the day (two days before at 9 am unless an admin changed it).
In Worship, open the service and its Teams tab. Check each team: who is serving, and what has nobody on it yet.
On the same tab, each team's card has Ask someone for its open seats and Change for who's on. Press a part's name to give it to someone.
Check who sees the order, under More on the Plan tab. Members see the order on their Sunday page once the service has its order, unless you show it now or hold it.

Open the day in Serving. Anyone who said no shows under "Can't": press Ask someone on their open seat.
Anyone you ask now gets the "Can you serve?" email straight away, unless reminders are set to Don't send reminders. To nudge everyone still on again, press Remind all 12 now (or Remind them now). It's under the … menu when it isn't the main button.
At the top of the service, press Run-through and live, then Start a run-through if the team rehearses. It times each moment without keeping a record. Afterwards, Use these timings puts the times it took into the plan. If you don't want it, press Clear this run-through…, then Clear the run-through: it's forgotten, here and on the Score.

On your phone, open Serving. It opens on today's service, with each area's people and whether they said yes. Press the phone button beside a name to call someone who isn't there.
If someone can't come, open the day, press their name and pick They can't. Then Ask someone for the seat, or press Take them off.
Someone stepped in at the last minute? Press Ask someone on the open seat, pick them, then press their name and They said yes.
Open the service and press Run-through and live (on a phone, Open live). Until it goes live, every screen counts down the minutes to the service's start time, such as Starts in 12 min. Past the time it shows how late it is, such as Due to start 3 min ago.

Whoever runs the service presses Go live. It's open on the day of the service only, and starts the clock on every screen.
Press Next: [moment] (or Space) to move on. Press a moment on the strip to go straight to it. Back goes back one.
Press Hold to stop the clock on a moment that's running long, and Release to carry on.
To let someone else drive, pick them under Hand the button to…. Take the button back returns it.
Everyone else on the live page sees Now, Chart (the songs in this week's key) and Stage, with their own parts coming up.
At the end, press End…, then End it. Trellis keeps what ran.
Ended by mistake? On the ended screen, the office or the producer can press Pick up where it stopped (on the day), then Pick it up: the service carries on from the moment it was on, and the time since counts to that moment. Or press Clear this run…, then Clear the run: what ran is forgotten, the CCLI report won't count it, and the service can go live again from the start.

Open the day in Serving and press Write up the day.
Write a few lines: who served, who didn't, what ran short, what to fix.
With Silas on, press Read it, check the sheet, then press Done. Without Silas, press Keep as a note only. See The serving day.
On the service's Plan tab, What ran shows each moment's planned and actual time.

Nobody got a reminder. Open the day: the line under its steps says "Automatic reminders are off." or "Reminders wait on email being set up." An admin can change this under Serving, Settings.
A volunteer says their link doesn't work. The day or their seat on it may have been removed, or the day has passed. Answer for them on the day's page.
There's no Go live, or it's greyed out. Only the office and the service's producer see it, and it opens only on the day of the service. A run-through can happen any time before.
A volunteer can't see their part. They need a Trellis sign-in linked to their person record, and to be on a team with a lane on the Score. See Signing in.
The order isn't on members' Sunday page. Check who sees it, under More on the service's Plan tab: it may be held, or the service may not have its order yet.
The screen went quiet during the service. The live page reconnects by itself and says "reconnecting" while it does. Reload the page if it doesn't come back.

Still stuck? Ask Silas